FTD scam

Got to love FDT, especially when sending flowers...

===============
Dear Sir,

My name is Aimee X., and I am a Director of Customer Service for FTD.com. (Big whoop) Would you please provide me with contact information so I may call you to discuss. (Yeah she admited that FTD gave all of our personal information to the 3rd party "channel partners" ) Or, you can contact me directly at 860.767.xxxx. (It took 4 calls to get to her...)

Thank you,

Aimee

xxx@ftdi.com

860.767.xxxx

---

From: Me
Sent: Wednesday, May 02, 2007 9:40 PM
To: Jane.Doe@ftdi.com
Cc: Michael Nobody; Larry Nobody
Subject: FTD is selling my personal information to (3) partners without us knowing...

Thanks for taking my call today. I had spoken to 6 people FTD before you were able to confirm how the web data is transferred to the third party affiliate as a B2B transaction. As discussed earlier please forward this to your supervisor and to IT fraud services because you, FTD I believe are sending credit card and personal information to 3 other 3^rd party companies. This company in question has been billing people like me every month with out knowing. This bill at $10 dollars per month and falls far under our radar for fraud charges, so we never caught it until today. We haven’t signed up for anything at all that would allow a $10 per month charge to occur.

What happened:

1. My wife ordered flowers from your web site FTD, Sept. 06’

2. Confirmation of order happened

3. From your site through forwarding and web frames you are directed to enter your email twice to receive a free coupon worth $15 dollars (which we never got the $15 back)

3a, No where does it say you are getting redirected and leaving FTD.

3b. No where does it say personal credit card information will be used and sent to 3 non FTD companies for monthly billing for a lame fake coupon program!

4. You hit the submit button and you are directed to a new web page framed locally, appearing to be from your site again, with the print out page of the coupon showing the details. Which is all after the fact.

4a. Again, No where does it say personal credit card information was used nor sent to 3 non FTD companies for monthly billing for a coupon program!

5. You FTD, then send via that “email address entry” confirmation (in step 3) submit, all of our order information and credit card information to them, is illegal without my consent.

6. Eventually the (3) 3^rd party FTD partners get all of our information, see step 7-9

7. One-Time-Offers.com takes our information from your web site, (your exact words…)

8. They then give it to Web Loyalty

9. They then give it to Reservation Rewards

10. Reservation rewards then bills us unknowingly on our Check card hitting our personal bank account, using the FTD original flower order information for $10 dollars a month, Sept 06 – May 07’ = $90 dollars. (see email at the bottom for detail)

10a. This example times a million people for nine months adds up to 90 Million dollars!

11. Does FTD get a small reward “kick back” for this effort? It seems all that is going on is to post them on your FTD.com web site after an order, but that’s the nature of B2B and marketing. I can only imagine what kind of business deal is going on here.

The real issue is that the site appears to the users as an FTD.com web site all through out the process, and you, FTD are sending our information to other companies on purpose, knowingly, they bill us unknowingly, and you, FTD potentially gain from it! Other wise why would you put them on your web site at all?

I have attached the information you requested and every step we went through ordering flowers from your web site last September. See attached pdf’s. Also you will see the after the fact web site page of the so called “free” coupon and the detail below showing they will bill us in generic implied fine print at the bottom, bill us from what? It is implied that they\you will bill us going forward. No bill was ever received, no email nor paper trail at all. In fact you had already billed us for flowers, and the fake coupon before we saw the fine print at the bottom of the so called free coupon. This all happened on the same day the FTD flower order was placed.

No where does it say before or after the fact of the free coupon order, that FTD will be sending our Credit card information to the 3 parties involved, one-time-offer.com, reservationrewards.com and web loyalty. But this is what happened. This is illegal. You not only distributed my personal and credit card information, allegedly you intentionally sold it to other companies for a profit.

Please have Reservation rewards removed from your web site immediately. It is a scam and is fraudulent to steal money from people, especially when you FTD distributed our personal information over the web by doing so.

I would like to have my money refunded to me by you FTD for $xxx dollars because the company you sold my information to won’t refund it back to me, and I feel you, FTD are liable for it.

Please let me know if you will be able to take action and correct these issues by Friday May 4^th 2007.